Help Center/ FAQs

#ORDER

I'm interested in buying underwear, How can I make order to www.UnderweVr.com?
Add "interested" items to cart, the purchase flows will guide you for all informations needed.

Add to Cart > View Cart > Checkout > Shipping Details > Delivery Method > Payment > Review & Place Order

I have a question about the store/products/my order, who do I ask?
All inquiries can be chatted to us via WhatsApp. >> Click Here <<

 

Can I cancel or change my order? 
If you change your mind about your purchase, you may change or cancel your order at any time before payment is confirmed.

Can I change or add items in my order to some other size or product? 
If you wish to change the size or add additional items to your order, we advise that you contact us to modify the order to the correct size, colors, variants, etc in manual way and this will not reflect in your order record.

 

#PAYMENT

What payment do we accept?

We accept online transaction and Paypal in Offline Payments mode.

Offline Payments indicates that money is transferred at a later date.

For Paypal transaction, 4.4% transaction fee plus a fixed fee based on currency received applied.

Can I pay by Debit Card or Credit Card?
Apology, we don’t accept cards payment made this moment.

How can I inform you after I have completed the payment?
To screen shot the e-statements and WhatsApp to +6012 503 0605.

Can we pay cash on delivery (COD) in UnderweVr?
We support 
cash on collection, refer to paying for ready stock item when you pick it up in UnderweVr store, however, always check with us for the ready stock availability.

#PRE-ORDER

What is PRE-ORDER?

Order an item of merchandise before it is available, with the understanding that it will be shipped later. Partially or full payment collected to secure the order. This deposit are not refundable. 

When will my pre-order be shipped/ How long will it take for my item to arrive? 

Our Pre-Order Schedules & Arrangement as below:

Each batch of collection of Pre-order is closed on every alternate Fridays.
Your order will be be shipped by the 10th day after the batch closed.

Example: Your order and payment is made on 15/May (Wednesday), hence, your order will be be shipped by 27/May (monday). 

**due to unforeseen circumstances, shipping delays may occur. We will do our best to contact you regarding your shipment as soon as possible with an updated timeline.

Note: If customer have ordered Ready stock and pre-order items in a single purchase, this order will be dispatched only when Pre-ordered items is ready, Or customer may opt for separate delivery to have the ready stock items delivered first, followed by Pre-ordered items. Additional charge for the separate delivery is to be borne solely by customer.

I do not like wait for pre-order, any ready stock merchandise to be sold?
Yes, We have quite a number designs of underwears, cockrings and lubricants are available in ready stock. Check out this link: 

www.underwevr.com/readystock Or always check with us for the ready stock availability.

How to I know the in-stock or pre-order items in underweVr.com.

We list items on the website as available for pre-order, rather than in stock unless otherwise specified.

 

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